Privacy Policy

Reflections Community Support

At Reflections Community Support, we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal details (name, address, phone number, email)

  • Health and care-related information (if applicable to our services)

  • Payment details (if necessary for transactions)

  • Communications (when you contact us via phone, email, or website forms)

  • Website usage data (cookies, IP addresses, and analytics to improve our website experience)

2. How We Use Your Information

We only use your personal data for the following purposes:

  • To provide and manage our care services

  • To communicate with you regarding services, support, or inquiries

  • To process payments where applicable

  • To comply with legal and regulatory requirements

  • To improve our website and services through analytics and feedback

3. How We Protect Your Data

We take your data security seriously and implement:

  • Secure storage and encryption of sensitive information

  • Access controls to limit who can view your data

  • Regular reviews of our data protection policies

4. Sharing Your Information

We do not sell or share your personal data with third parties, except:

  • When required by law or regulatory bodies

  • With trusted service providers who assist in delivering our services (who comply with data protection laws)

  • With your explicit consent

5. Cookies and Website Tracking

We use cookies to enhance your browsing experience. These help us understand website traffic and improve our services. You can adjust your cookie settings in your browser.

6. Your Data Protection Rights

Under GDPR, you have the following rights:
✅ Access – Request a copy of the data we hold about you
✅ Correction – Ask us to update or correct your information
✅ Deletion – Request the removal of your data where legally possible
✅ Restriction – Limit how we process your data
✅ Objection – Object to how we use your data
✅ Data Portability – Request your data in a format that can be transferred to another service

7. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact us:

📧 Email: Info@reflections-care.org
📍 Address: 4 Oxford Street, Guiseley, Leeds, LS20 9AX
📞 Phone: 01943 876649

This Privacy Policy is reviewed regularly and updated as necessary to ensure compliance with data protection laws.

Last Updated: 31.March.2025