REFLECTIONS COMMUNITY SUPPORT
CQC INSPECTION REPORT
“WHERE QUALITY OF CARE COMES TO YOU”
At Reflections Community Support, our aim is to empower and connect the people we support with experienced and caring support workers.
Recruiting qualified, experienced & committed staff to deliver a quality, person-centred service to all in need and using our services.
Reflections Community Support is continuously improving and developing as an organisation and are part of the global change, supporting the 21st Century Digital Organisations of Health & Social Care Communities and therefore is in transition of becoming a paperless organisation.
OUR VALUES AND PRINCIPLES
Reflections Community Support continues providing a quality service with the ethos and mission to deliver first-class, reliable and dependable, quality care services at its best to all of our service users with dignity in a manner that gives them the satisfaction, reassurance, confidence, independence and safety they deserve. We will always conduct our business with the utmost openness, honesty, professionalism and we will endeavour to treat everyone as we ourselves would wish to be treated.
OUR AIMS AND OBJECTIVES
To provide a bespoke and individual personal care service at the highest quality and standard for the individuals and service users we support to live independently as possible.
- To constantly review the services we provide to the individuals we support our service users, in an effort to ensure consistency and reliability. This we continue to deliver through individual assessments, bespoke Care and Support Plan and Risk Assessments, etc.
To provide enthusiastic, professionally trained, hardworking and committed staff throughout all areas of the healthcare sectors that we serve.
To continuously appraise our staff performance and to address or readdress any training and developmental needs in order to consistently improve their competencies and improve effectiveness.
To play an active part in supporting our local communities by providing the necessary care and support needs to ensure that service users and their families feel reassured, comfortable, relaxed, safe and secure.
To be environmentally aware and conscious in all our dealings with our service users and the general public, through implementation of Safeguarding of Vulnerable Adults, Risk Assessments and Health & Safety Policies and Procedures.
To provide an accessible, objective/goal, fair, impartial and effective means through which staff or service users (their advocates) can express their views or file a comment, complaint and compliment through which such views or complaints are subsequently dealt with.
To strive to keep all our operations within the stipulated Code of Conduct and to continuously review and update our policies and procedures to align with the Health and Care Professions Council and the Care Quality Commission essential standards.
• Home Care
• 24 hours live-in care (private)
• Housekeeping (private)
• Hospital to home care
• Sitter services (day or night)
• Respite for carers
• Day support in the community
• Domestic and shopping support
• Support with convalesce after surgery
• Home Support to plan and prepare healthy meals
Live-in care is an alternative when deciding not to leave your home and move into residential or nursing care setting. Having Live-in care allows you maintain your independence, your loved one will have the reassurance that you will receive round-the-clock support and care, in the comfort of in your own home.
– Social outings
– Cinema / Theatre
– Local group
– Meeting and making friends
– Attending family celebrations
– Short and long break holidays home or abroad
– Hospital appointments
HOT MEALS SERVICE
Our hot meals service is for people who have difficulty preparing their own meals at home, or currently convalescing from surgery. Vulnerable and/or older people living in the Airedale and Wharfedale areas. In addition the service provides regular personal contact.
At the initial assessment a member of staff from Reflections will arrange a suitable prearrange time to discuss your individual requirements.
A four weekly menu would be designed around your individual taste, special dietary needs, religious or cultural belief. You choose it, Reflections prepares cooks and freezes it all in your own home. Meals are cooked to ensure the food retain their quality and nutritional content.
For further details please get in touch.