How to get in touch
Our Reflection community support office in Guiesley remains open and our staff can be contacted on the relevant office numbers and emails. Some of our office staff may have made the decision to work partially from home, at these times you can contact the staff by email. However, we aim to have a minimum cover of staff supporting the care team within office hours.
Reflections Community Support ; COVID-19 Statement
Reflections are keeping fully up-to-date of developments relating to the Coronavirus (COVID-19) across the UK and the local area we support. We are routinely monitoring developments, reviewing our risk plans and protocols, and preparing appropriate responses to support the care team. Reflections is committed to ensuring all steps are taken to protect the health and wellbeing of all our service users and colleagues.
In preparation for and during any virus outbreaks, Reflections work closely with Leeds Health Authorities, NHS, and CQC in order to protect colleagues and customers and maintain our service delivery. Our Reflections office has reviewed and is keeping their Business Continuity Plan under review in preparation for a possible escalation of the outbreak.
Advice during coronavirus
At this present time the cases of coronavirus are continuing to rise rapidly.
As with any virus, the best way to prevent any infection and spread is to avoid exposer. Everyone can support to prevent the spread of any respiratory outbreak by doing the following:
- Wash your hands often with soap and water for at least 20 seconds.
- Always wash your hands when you get home from work.
- Always use a hand sanitiser gel if soap and water as not available
- Always cover your cough or sneeze into a tissue, then throw the tissue in the bin straight away, or sneeze into the bend of your elbow, then wash your hands.
- Avoid any close contact with persons who have respiratory illness symptoms.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Clean and disinfect frequently touched objects and surfaces.
- Cover your face by wearing a face covering in enclosed spaces, work environments, offices etc.
- Make space by staying at least 2 metres apart – or 1 metre with a face covering or other precautions.
- If you have any of the listed coronavirus symptoms, stay at home (unless you are attending a test site) and book a free NHS test to check if you have coronavirus or take the weekly test provided by the NHS for home care staff.
- If you are advised to self-isolate please follow the NHS advice app from the test and trace service in the area. It is an offence not to self-isolate if told to do so and fines can be issued.
- When a member of staff has a positive confirmed diagnosis of coronavirus Reflections community support, the registered manager will prepare a list of all customers and staff the affected person has been in contact with for at least the previous 48 hours. We will fully co-operate with local test and trace services and contact customers or nearest relative where this is appropriate. Anyone who has been in contact with the person will be asked to self-isolate.
Reflections care team support during coronavirus
At Reflections we will continue to provide the highest level of care and support to our customers during the coronavirus pandemic. We follow all the government guidance to ensure we protect our customers and our staff. There are a number of measures we have taken to ensure we protect our care team, service users and general members of the public including ;
- We have a COVID-19 office risk assessment in place in accordance with Government and HSE guidance.
- All Reflections care and office staff wear Personal Protective Equipment in accordance with government guidance – Personal protective equipment (PPE) – resource for care workers delivering homecare (domiciliary care) during sustained COVID-19 transmission in the UK. We have provided care staff with support and further guidance for PPE.
- Care staff have completed the Covid 19 on line training as per government guidnace.
- Our Reflections office complies with the five steps to safer working together to evidence they are staying COVID-19 secure in 2020.
- Reflections office has a detailed Business Continuity Plan in place which includes COVID-19 specific measures where disruption could occur.
- All staff are provided with the relevant updates on the Covid -19, we have advised our care and office team to download and keep the NHS C19 app.
For those who need to travel, they are provided with the relevant guidance and support for the area they travel within. Staff are advised when sharing travel in one vehicle to always wear a face covering.
We have advised all staff to contact their GP and obtain a flu injection, in preparation for the winter months ahead.